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When most business owners hear the words succession planning, they think it’s something to worry about when retirement is just around the corner. In reality, that’s one of the biggest mistakes I see. The businesses that achieve the best outcomes don’t suddenly become valuable in their final year. They become valuable because of the decisions their owners make over many years. In this short video, I explain why succession planning is really about creating options. Whether your goal is to eventually sell your business, pass it on to family, install a management team or simply step back from the day to day running, it all starts with building a business that isn’t completely dependent on you. I also share some of the key areas I work on with business owners, including developing leaders, documenting systems and increasing the overall value of the business. If you’ve never really thought about succession … Read more
Over the past couple of weeks, I’ve had the opportunity to step away from the day to day and spend some time overseas. Before heading to the annual ActionCOACH Global Conference in Goa, I spent a week exploring Sri Lanka. From the stunning views at Lipton’s Seat to seeing wild elephants in Udawalawe National Park, it was an incredible experience and a great chance to recharge. Then it was on to Goa for one of the biggest events on the ActionCOACH calendar. Each year, coaches from around the world come together to learn, share ideas and collaborate on what’s working in business today. It’s an opportunity to see how businesses are overcoming challenges, improving performance and helping owners create businesses that are more profitable, more enjoyable and less dependent on them. One of the proudest moments of the week was being recognised as the Global GrowthCLUB Coach of the Year. … Read more
Yesterday I had the pleasure of hosting our June GrowthCLUB workshop, and once again I was reminded how valuable it is when business owners take the time to step away from the day to day and work on their business rather than just in it. The focus for this quarter’s workshop was Sales and Planning, two areas that have an enormous impact on business performance. Throughout the day we explored sales processes, objection handling, goal setting and strategic planning for the months ahead. One of the highlights for me is always the discussion that happens around the room. Business owners from different industries sharing ideas, challenges and solutions. Often the best breakthroughs come from hearing a different perspective or learning how someone else has tackled a similar challenge. The Hot Seat sessions were particularly valuable, with participants openly discussing their biggest business challenges and receiving feedback and ideas from other … Read more
Many business owners blame the job market, a lack of applicants or the younger generation. But in this short video, I share a recruiting principle that can be confronting, but incredibly powerful: You get the people you deserve. The quality of people you attract is often a reflection of the business you’ve built. Leadership, culture, the type of work you offer and the environment you’ve created all play a role in whether great people want to join your team. In this video, I explain why attracting better talent starts with looking inward and what business owners can do to become the type of business that great people want to work for. If you’re finding it difficult to recruit and retain quality staff, this video will give you a different perspective on where to start. Thanks Hugh
Many business owners find themselves constantly putting out fires, responding to customer demands and working long hours, often at the expense of their own wellbeing and family life. In this short video, I share a simple framework that can help you make better decisions about where to spend your time and energy. The framework challenges the way many business owners prioritise the important areas of their life and highlights why getting those priorities out of order can lead to burnout, stress and strained relationships. I explain why looking after yourself should come first, followed by your family, your business, your team and finally your customers. It may sound surprising at first, but when you understand the reasoning behind this approach, it becomes much easier to make decisions that support both your personal wellbeing and long term business success. Watch the video below to learn how this simple framework can help … Read more
Many business owners tell me they want to increase their income. The interesting thing is that when I start talking to them about their goals, I often discover they’re thinking too small. In this short video, I explain why bigger income usually starts with bigger goals. When we first discuss what someone wants from their business, the answers are often fairly modest. But as we dig deeper, we uncover the things they really want, whether that’s paying off the family home, buying an investment property, upgrading their lifestyle or creating greater financial security for their family. What I’ve found is that the business owners who consistently grow their wealth have a clear vision of what they’re working towards. Their goals give them a reason to grow their income, improve their business and create better financial outcomes. In the video below, I share why your dreams and goals play such an … Read more
As business owners, we all face stressful periods from time to time. The challenge isn’t avoiding stress completely, it’s knowing how to manage it before it starts affecting your health, relationships and business performance. In this short video, I share some of the strategies I’ve used myself, along with the advice I often give business owners when they’re feeling overwhelmed. I talk about the importance of seeking support from other business owners and trusted advisers, as well as focusing on the fundamentals that are often neglected during stressful times: • Setting healthy work boundaries • Exercising regularly • Eating well • Getting enough sleep • Taking time off to recharge If you’re feeling the pressure of running a business, take a few minutes to watch the video below. I hope it gives you some practical ideas you can implement straight away.
One of the most valuable exercises I encourage business owners to do is quarterly planning. Over the years, I’ve seen a clear pattern: the businesses that stop, review, and plan every 90 days consistently achieve more than those that simply keep pushing forward without a clear direction. In this video, I walk through the quarterly planning process I use with my clients. It starts by reviewing the previous quarter, looking at both the wins and the challenges. Understanding what has worked well, and what hasn’t, gives you the clarity needed to make better decisions moving forward. From there, we look at the numbers because your results will always tell a story about where your business is heading. Once you’ve reviewed the past, it’s time to reconnect with your longer-term goals and decide what needs to happen over the next quarter to move closer to them. One of the … Read more
You may have noticed we’ve recently started rebranding ActionCOACH Geelong. We’ve moved away from the old blue and grey colours into a cleaner yellow and black look. As we’ve been updating the website, logos, graphics, social media, presentations and marketing material, it got me thinking about something I see often in trade businesses. Many tradies underestimate just how important a consistent brand footprint really is. Your brand is not just your logo. It is how your business is perceived every single time someone comes across it. For many customers, the first interaction with your business is not a phone call anymore. It might be your ute driving down the road. Your website. Your email address. Your social media page. Your uniforms. Your quote template. Your capability statement. Your Google reviews. Your business card. When all of these things feel disconnected, inconsistent or outdated, customers notice. Even if they cannot explain why, it affects how professional and trustworthy your business feels. I often see trade businesses with one logo … Read more
As the federal budget once again focuses on boosting housing supply, one critical issue keeps resurfacing. Australia does not have enough skilled tradespeople to fix and renovate existing homes, let alone build the new homes being promised. This year’s budget included measures aimed at addressing the shortage, including funding for a new trade skills assessment system and programs designed to help overseas trained tradies become licensed and working in Australia faster. While these initiatives may help over time, the reality for many trade businesses right now is that skilled staff remain difficult to find. This is exactly why I believe the trade businesses with better systems, stronger leadership and organised processes are going to be the ones that perform best through 2026 and beyond. When labour is tight, every team member matters more. Good systems around communication, quoting, scheduling, follow up and accountability become critical. I see too many trade … Read more
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