Northwest Air Conditioning

Northwest Air Conditioning Coaching Testimonial

I’m Ben from Northwest Air Conditioning Geelong. We install air conditioning in the Geelong and Melbourne region.

Northwest install, air conditioning systems, and heating and cooling systems, and our niche market would be the boutique style builder and your retail builders, where you’re building the custom design homes. We do a lot of work where a lot of other companies can’t do, and we kind of say, “Well we can do it.” Yeah, so our target market would be the retail builder and any custom built homes, in terms of air conditioning.

Hugh has been our action coach for 18 months now and has been helping us with profit, which we’re actually up by 200%, which is fantastic.  Since we started with Hugh we have work on:

– processes with all our work, making sure that our processes are nice and streamlined, which is ongoing, and that’s been a huge, huge help in that area. 
– our target market, making sure we’re targeting the right work for our business.

Coaching has really helped us just step out of the business and look back into the business, say you get out of the hustle and bustle, and you get to actually have a good conversation with a professional and just get a better clarity in moving forward and making sure you’re making the right decisions. Yeah, it’s just really good to have a professional there to have conversations around issues, you know daily issues.

Hugh’s really helped me understand the P and Ls of the business. So when I first bought into the business, I kind of didn’t have any idea really what I was doing, but I would just want to jump in the deep end and figure that out.

That’s when I got Hugh on board and then just understanding our profit and loss, he’s been really, really good for me personally, just to understand where we’re at with the company and just makes me feel more comfortable with the direction heading forward.

It’s really helpful with us three owners to sit down with Hugh, any issues that we have, Hugh always has some sort of tool to help us to move forward and implement a strategy or anything moving forward to resolve that issue. He’s just an easygoing bloke with a lot of industry knowledge I guess.

Another really good thing about Hugh is he has a lot of expertise and a lot of good tools that he can forward on to us to resolve any issues at hand, quite quickly as well. So, I think his expertise is really good with helping us move forward, especially to resolve any issues quickly.