ABOUT NORTHWEST HEATING & COOLING
Northwest Heating and Cooling has been providing heating and cooling solutions to residential and light commercial buildings for over 30 years. The business is based in Geelong and services Melbourne, Geelong and surrounding areas.
Northwest Air conditioning prides themselves as experts in complex installations and go that extra mile to make sure the right equipment is selected and the installation will result in a trouble free life.
The range of application products they use includes air conditioning systems both split and ducted with add on cooling, evaporative cooling, gas heaters and gas ducted systems.
Northwest also have a service division that offer maintenance contracts and onsite repair and trouble shooting for major brands including ActornAir, Braemar, Brivis, Fijitsu, Mitsubishi and many others.
At the time ActionCOACH started working with Northwest, they had not long before had some new owners introduced to the business and were looking at ways to improve the financial health of the business. Over the recent years the type of work they were doing had changed slightly and there were issues with regard to skills and retention of employees. The owners had difficulties as to which route to take to improve profitability.
Now we have a business plan and have worked out which areas make more money than others. We have restructured the administration side of the business and reviewed every ones roles. We also have dedicated a salesperson and are in the process of implementing a job management system.